Testimonials

Hot Tubs & Spas

The BEST place to relax, communicate with your better half!

I love my spa and would never get rid of it. It is the best investment we did. We use it at least 4/5 times a week. The BEST place to relax, communicate with your better half!

Rachel, Orrville

It helps all body parts and relaxes me after standing all day

Swim with arms, pump legs up and down, butterflies, lateral row, boxing with arms…exercise in hot tub keeps me moving. It helps all body parts and relaxes me after standing all day as a hairdresser.

Carolyn, Brunswick

I have no doubt that my hot tub has added 10 years to my life

For the past 15 years, the first thing I do each and every morning is roll out of bed, put on my swimming trunks and get in the hot tub, I couldn’t imagine starting the day without it. I do a series of exercises in the hot tub for about 20 minutes. I do flutter kicks and knee bends. I relax and stretch and do hand and arm rotations. I have neck and back pain so I really focus on those areas. I have no doubt that my hot tub has added 10 years to my life.

Ed, 81 years old, Medina

This is definitely The Place to buy

It’s hard to believe that it was 8 years ago we came to the Cleveland Home Show and bought our spa from The Place in Medina, Ohio. It has run with out a hitch ever since. We use it all winter and have really enjoyed it. This definitely is The Place to buy.

John and Jeannette M

I have felt a genuine sense of care

I purchased a Quest Hot Tub from Donna at The Place in 2007. I recall Donna was patient and thorough explaining the features and advantages of various tubs. From that day I have had reason for normal service on my tub. . . . Over the period of ownership, in my interaction with the staff, I have felt a genuine sense of care expressed by them in making good choices in the maintenance of my tub. In particular, Bob in parts is very knowledgeable and also offers advice to prolong tub component life, improve water quality, and simplify tub maintenance tasks. It’s no coincidence I use the first names of the employees at The Place. It is a stable business I can trust for sound advice, cost saving suggestions, and tub supplies offered below online pricing. I recently had a good friend purchase a tub at the Place. He too has been pleased with his purchase and the support that has been offered to him by The Place.

Don K.

Keep up the good business and sales people are great

My fiancé and I bought a great Coast Spa. We love it very much and has improved our health greatly. It has also helped us lose weight. A hot tub is a great way to relax after a busy, hectic day. Keep up the good business and the sales people are great.

Connie and Charles

Very nice job and I thank you very much

I just wanted to call and tell you Nate did a fabulous job. He took the time to walk through the tub with me and show me all the things that I needed. I am one to quickly complain but also one to pass on a “good job” and the gentleman did a very nice job and I thank you very much.

Matt R. Copley OH

Delivery, custom building, set-up and follow-up have been superb.

Just wanted to let you know how much we have appreciated everything you all have done for us in the purchase of our Coast hot tub and Heat & Glo fireplace (both of which we love!). Delivery, custom building, set-up and follow-up have been superb.

Ted and Marilyn

Looking forward to many years of satisfaction with our hot tub purchase

Rick and I would like to take the time to personally thank you and the attention you have given us after our purchase of a hot tub from The Place. For over two years we have been pricing and researching our purchase of a hot tub. We have purchased items from The Place in the past and have always been happy with the knowledge and professionalism of the staff. When we were presented with the opportunity to purchase a hot tub from The Place, we were confident that the experience would be a positive one.

The customer service that you provided went beyond our expectations. From helping us make choices about the correct chemicals for our family to helping us with the right decision for our filter system, you always took ample time to answer any questions that we had. You also follow up by contacting us personally to see if the products are working for us and to see if we have any follow up questions. We are truly enjoying our hot tub experience and look forward to many years of satisfaction with our purchase.

Rick and Sue

Fireplaces & Hearth

Put the Heat-N-Glo fireplace to the ultimate test

I found a way to put the Heat-N-Glo fireplace to the ultimate test. As I am sure you know, we recently had about three inches of rain in a short period of time and all of the area streams and rivers flooded. Below is a photo of our picnic table which used to sit well above the Rocky River. To the right side of the table, there is a lot of driftwood that the flood deposited there. When the flood subsided, I cut up the residue. Just for fun, I decided to see if this soaked wood would burn. The photo on the right is the burning wet driftwood in the fireplace I bought from you. The fireplace was already hot when I added the wet wood, but six un-split logs have already burned up completely. I am wondering if there is anything that won’t burn in a Heat-N-Glo.

Bob

Perfectly done… So neat and professional

I wanted to let you know you have an awesome fireplace installation team.  I recently had a propane fireplace insert installed at my home. From the initial visit to the installation process your team was professional, friendly, knowledgeable, and flexible.

From scheduling and conference with Tim.. to the installation team of Mike and Troy…. I have to tell you.. you got good people!  I have had many contractors come to my home, and I’d had many issues… Not with your team. They treated my home like their own. They put down drop cloths to walk on..They put down wood and cloth to protect the fireplace hearth.. they use a vacuum during demo of old fireplace..They cleaned up afterwards.. they discussed issues and asked my opinion. They did a First Class job on everything. The piping throughout my basement and garage.. perfectly done… So neat and professional.

They worked with me to leave front cover off for tile work to be completed..So flexible. This is the only thing to complete and that will be scheduled for April.

I wanted to brag to you about your team. I don’t normally have that chance with other contractors. It’s the little things that make the difference. I will recommend your team to others. Wow.  Thanks again. Please let Tim, Mike ,and Troy know their hard work is noticed and appreciated! A Happy customer,

Larry T. – Medina, OH

Working with your company is a delight

Troy was on time, professional, and answered every question!  Tim’s patience in getting the issues with the building department resolved was exemplary.  Roger’s stonework looks amazing!  All in all, working with your company has been a delight!

Eric F.-Kent, OH

We love the fireplace

WE LOVE THE FIREPLACE!  Everyone has been WONDERFUL to work with!  Thanks for all your help!

Jaime H.  Valley City, OH

I think you guys are awesome and I recommend you to everybody

My name is Robin Wxxxxx and I am just calling to say something about Tim; I so appreciate him!  He has been helpful every time I have trouble with my pellet stove, walking me through trouble shooting it.  I am a single mom and he has just been fabulous.  I think you guys are awesome and I recommend you  to everybody  I know interested in getting saunas, spas, pellet stoves, woodburners.  It’s just so nice in todays’ world to talk to someone who cares and helps out.  Tim has just been fabulous.  Thank you very much!

Robin W. Medina, OH

Will definitely use your services in the future

We recently had The Place fix our gas fireplace. Mike, the technician, is a ROCK STAR! He was professional and friendly. Mike also gave us many good pointers on how we can use, maintain, and enjoy our fireplace better. I should also mention that I was impressed with everything about your company, from Bob, (WOW, every company should have someone like him answering their phone!) to Tim, who watched for an opening in service and moved my scheduled date up. I’ve already put a recommendation on Angie’s list and will definitely use your services in the future. Thank You!

Patrick, Medina Oh

Delivery, custom building, set-up and follow-up have been superb.

Just wanted to let you know how much we have appreciated everything you all have done for us in the purchase of our Coast hot tub and Heat & Glo fireplace (both of which we love!). Delivery, custom building, set-up and follow-up have been superb.

Ted and Marilyn

BBQ & Patio Furniture

This is the essence of a great customer service company!

On both occasions, Tim took the same time to explain the unique features of our grill in a lucid and easily understood manner and gave us many helpful and unsolicited tips. He was patient, very respectful and made sure there were no questions left unanswered before leaving. When he left, we felt special. This is the essence of a great customer service company! What makes our experience even more impressive is that Tim took the initiative to do this after hours and on his own time!

Jeff M.

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