We are here for You
With Excellent Customer Service!
It takes a team to accomplish the client satisfaction level we achieve. We are honored and blessed to have the opportunity to serve you with the following:
• Fireplace installation, repair, remodel, and accessories.
• Hot Tub installation, repair, water care products, instruction, and accessories
Why Choose The Place for service?
We know what to do with over 55 years of dedicated service and a commitment to ongoing training.
An award-winning, certified staff
Our expert team has many awards and certifications that reflect the quality of service and dedication. Certified technicians are always on staff to answer all your questions and service needs.
Meet Heather. She is the unseen force behind deliveries and service. Heather is a highly trained specialist who ensures your swim spa, hot tub, or patio furniture is delivered, installed, or promptly repaired by the right crew.
Bob is a highly trained specialist who runs our parts and water care departments. He is a knowledgeable problem solver who ensures you get what you need for your project or the right water care products for your swim spa or hot tub.
Tim is a nationally certified expert in gas, wood, pellet, and electric fireplaces and is the go-to for clients and team members. He ensures the product you choose in the showroom is the best for your home and schedules the best team for your project.
These certifications reflect the quality of service we offer our customers every day, guaranteed!
We have 8 NFI fire-certified technicians to answer questions, inspect and install, and keep your fireplace working correctly and safely.
We offer only quality products.
We partner with suppliers who provide safe, high-quality products with robust and reliable support.
Tip Polasko is our fireplace manager, has over 20 years of experience, and manages a group of fire-certified NIH service technicians working closely to provide excellent safety and customer care.
Heather, an experienced hot tub and swim spa manager who heads our team of water-certificated service technicians.
Hot Tubs & Swim Spas
A year-round offering of hot tubs and hot tub services
A six-bay service area to service hot tubs
Spa parts for your Hot Tub, including jets, filters, lights, and more
Spa accessories such as stairs and spa covers
Water care products to ensure that your water is balanced correctly and cleaned Free tips on how to manage your spa or pool
Weekly water care services are available
Fireplaces and Hearth
Hearth accessories, including logs, pokers, doors, and more
Services include installation, tune-ups, retrofits, cleaning, and replacements
Hearth experts are on hand to help you determine which product is right for you
We have Northeast Ohio’s largest selection of fireplaces, heating stoves, hot tubs, and swim spa products.