We are here for You

With Excellent Customer Service! 

It takes a team to accomplish the client satisfaction level we achieve. We are honored and blessed to have the opportunity to serve you with the following: 

Fireplace installation, repair, remodel, and accessories.

Hot Tub installation, repair, water care products, instruction, and accessories

Why Choose The Place for service?

We know what to do with over 55 years of dedicated service and a commitment to ongoing training. 

An award-winning, certified staff

Our expert team has many awards and certifications that reflect the quality of service and dedication. Certified technicians are always on staff to answer all your questions and service needs.


Service Manager

Meet Heather. She is the unseen force behind deliveries and service. Heather is a highly trained specialist who ensures your swim spa, hot tub, or patio furniture is delivered, installed, or promptly repaired by the right crew.



Parts Manager

Bob is a highly trained specialist who runs our parts and water care departments. He is a knowledgeable problem solver who ensures you get what you need for your project or the right water care products for your swim spa or hot tub.



Fireplace Manager

Tim is a nationally certified expert in gas, wood, pellet, and electric fireplaces and is the go-to for clients and team members. He ensures the product you choose in the showroom is the best for your home and schedules the best team for your project.

These certifications reflect the quality of service we offer our customers every day, guaranteed!

We have 8 NFI fire-certified technicians to answer questions, inspect and install, and keep your fireplace working correctly and safely.

We offer only quality products.

We partner with suppliers who provide safe, high-quality products with robust and reliable support.

Tip Polasko is our fireplace manager, has over 20 years of experience, and manages a group of fire-certified NIH service technicians working closely to provide excellent safety and customer care.

Heather, an experienced hot tub and swim spa manager who heads our team of water-certificated service technicians.

Hot Tubs & Swim Spas

A year-round offering of hot tubs and hot tub services

A six-bay service area to service hot tubs

Spa parts for your Hot Tub, including jets, filters, lights, and more

Spa accessories such as stairs and spa covers

Water care products to ensure that your water is balanced correctly and cleaned Free tips on how to manage your spa or pool

Weekly water care services are available

Fireplaces and Hearth

Hearth accessories, including logs, pokers, doors, and more

Services include installation, tune-ups, retrofits, cleaning, and replacements

Hearth experts are on hand to help you determine which product is right for you

We have Northeast Ohio’s largest selection of fireplaces, heating stoves, hot tubs, and swim spa products.

The Place is conveniently located at 2377 Medina Road (Rt. 18) between I-71 and I-77.
Visit Our Showroom or give us a call:

(330) 239-4000

The Place Medina location map